Pullman Magenta Shores Resort 5 stars

Customer review rating (ALL Rating) 4.0/5 1,524 reviews

Pullman Magenta Shores Resort - Image 1
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Description

Hotel extras

  • Beachfront location with resort style villas

  • Outdoor lagoon pool & indoor heated pool

  • Stunning golf course & sporting facilities

  • Award-winning Vie Day Spa

  • Located just 90 minutes from Sydney.

Our accommodation(s)

Hotel location

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

GPS:-33.310834, 151.522901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,524 reviews

TripAdvisor Rating  3.9/5  906 reviews

Customer review rating 1.5/5

Danielle B. Families - Confirmed reviews ALL

Our weekend was booked to celebrate my 40th birthday. My spa treatment was cancelled over the phone, upon going to the reception to see what could be done I overheard other client being offered a short 30 min treatment, I questioned why I wasn’t offered when my treatment was cancelled and the response was an apology and offered the reduced time. The female bars staff of the evening 30th May were very rude. My room 304 had what looked like a mould stain on the floor at the doors to the master room balcony. We were supposed to have 2 bottle of wine in our apartment with our package they weren’t there. The showers in the pool area were out of order, the pool itself was not what I would call heated. Overall what I hoped to be a small escape from our busy family life to celebrate my 40th, close to home, spa treatment and heated pool, the highlight was Mexican dinner at the Entrance and the short drive home. I was excited that Magenta may have become our go to weekend escape only to be left, Utterly disappointed!

Dear Danielle, Thank you for taking the time to share your feedback. We're very sorry to hear that your recent stay did not meet expectations, especially during such a special occasion as your 40th birthday. We sincerely apologize for the cancellation of your spa treatment and the lack of proactive alternatives offered at the time. Your comments regarding the service from our bar staff, room condition, and the amenities included in your package are taken seriously, and we regret the oversight in these areas. Your experience falls short of the standard we aim to provide, and we truly regret the disappointment caused. Please know that your feedback has been shared with the relevant teams to ensure improvements are made. We hope to have the opportunity to welcome you back in the future and provide the relaxing escape you had hoped for. Warm regards, Tanisha, Guest Services Team

Customer review rating 4.5/5

Ian M. Families - Confirmed reviews ALL

Very enjoyable

Dear Ian, Thank you for your review on your recent stay at Pullman Magenta Shores Resort. We are so glad that you had an enjoyable stay, and we hope we get the opportunity to welcome you back to the resort in the future. Kind Regards, Tanisha, Guest Services Team

Customer review rating 3.5/5

Bernadette D. Friends - Confirmed reviews ALL

Last time I stayed it took 3 phone calls and 2 emails to be given the correct Accor plus rewards and status points . Again this stay significantly inaccurate and I’ve sent an email and still no corrections . Doubt I’ll stay again

Customer review rating 3.0/5

Robin H. Couples - Confirmed reviews ALL

Room not serviced daily. Restaurant has gaps in windows it was freezing cold and blowing a gale, had to move tables 3 times to find a warmer position. Staff and food were fabulous.

Dear Robin, Thank you for your feedback. We're glad to hear you enjoyed our staff and food. Regarding room servicing, as part of our environmentally friendly initiatives, we do not offer daily housekeeping. However, guests are welcome to request amenities at any time, and our housekeeping team will happily deliver them. We appreciate your comments about the restaurant environment and will look into ways to improve guest comfort. Warm regards, Tanisha, Guest Services Team

Perfect short break

TripAdvisor rating 5.0/5

brianH2204ML Friends getaway - TripAdvisor review

Great self contained villas in a resort with swimming pools indoor and out, tennis courts and e bike hire, not to mention golf (which we don't play). The restaurant/bar/breakfast was well set up and organised, the common areas and gardens are well maintained and importantly friendly, helpful and professional staff. We would definitely stay again. My suggestion would be for villas to have an mandatory inventory for the kitchen to make it 'fit for purpose' with regards to be able to cook easily and eat there for the number of guests. The kitchen was poorly equipped and with inferior quality items that were not clean.

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Other web-users rate our hotel

  • 322 reviews 8.9/10 Location
  • 1,089 reviews 5.1/10 Room
  • 828 reviews 6.9/10 Service
  • 54 reviews 1.9/10 WiFi
  • 515 reviews 6.9/10 Amenities
  • 460 reviews 3.1/10 Cleanliness
  • 441 reviews 5.3/10 Food
  • 338 reviews 5.4/10 Comfort

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